Suppliers
If your store is suspended
What a suspended or closed store means for you and your customers, and what you can still do.
Last reviewed 9 November 2026
Plastic Tajir can suspend a store, for example while a document is checked or after a complaint. A red Your store is suspended banner on your dashboard shows the reason and a note from the team.
While your store is suspended
| What happens | |
|---|---|
| Your store pages | Customers see "This store is temporarily unavailable." They cannot browse, add to the cart or send RFQs. |
| Your dashboard | You can still sign in and read everything, but you cannot change products, the store design, quotations, orders or payments. |
| Your records | Export CSV still works on Store → Orders, Invoices and Customers. |
| Your customers | They keep their accounts and can still read their own orders, invoices, RFQs and quotations. |
| Open RFQs | Stay as they are. They still expire 7 days after they were sent. |
| Store URL | You can see it, but you cannot ask for a change. |
To ask what to do, or to send what the note asks for, contact support. When the store is reactivated, everything works again as before.
If your store is closed
When you sign in and see "This store has been closed.", Plastic Tajir has closed the store. Nothing is deleted. You and your customers cannot open it any more, and the store URL stays reserved. Contact Plastic Tajir by email: the store can be reopened.